What you can return

We accept returns within 30 days of the delivery date. Items need to be unused, in the condition you received them, and in their original packaging.

Sealed products — booster boxes, packs, and bundles — must still be sealed. Once the seal is broken we can't accept them back, because we can't resell or verify the contents.

Single cards must come back in the same protective sleeve or holder they shipped in, in the condition described on the listing.

What we can't take back

• Opened or partially opened sealed product
• Gift cards
• Items marked final sale on the listing
• Anything returned to us without contacting us first

If you're unsure whether a specific item qualifies, ask us before you buy and we'll tell you straight.

Who pays for return shipping

You do, if you changed your mind or ordered the wrong thing. Original shipping was free, and that cost isn't refunded as cash.

We do, if the item arrived damaged, defective, or wasn't what you ordered. In that case we cover return shipping and you choose a free replacement or a full refund.

We recommend a tracked service for your return. Until it reaches us, the package is your responsibility, and we can't refund something that never arrives.

Damaged, defective, or wrong items

Check your order when it arrives and contact us within 48 hours if anything is wrong. Photos of the item and the packaging help us resolve it quickly and, when the carrier caused the damage, let us file a claim.

We'll make it right at no cost to you.

Exchanges

The quickest route is to return the original item and place a new order for what you actually want. That way the item you want is reserved immediately, instead of waiting for your return to reach us — and stock on singles moves fast.

If you'd rather we handle it as a straight swap, say so in your email and we'll arrange it. Swaps are subject to the replacement item still being in stock when your return arrives; if it isn't, we refund you instead.

What you get back

Refunds go to your original payment method. We don't issue store credit unless you ask for it, and we don't refund to a different card or account than the one used to pay.

An approved return is refunded in full for the item price, plus any sales tax charged. Shipping was free on your order, so there's no delivery charge to refund.

If only part of your order comes back, we refund only those items.

Refund timing

Once your return arrives, we inspect it and email you the result within 2 business days. Approved refunds are issued to your original payment method within 10 business days of the item reaching us.

Your bank or card issuer may take a few days beyond that to post it to your statement. If it's been more than 15 business days since we confirmed your refund and you still don't see it, get in touch and we'll chase it with our payment processor.

Returns we can't approve

If a return arrives outside the 30-day window, opened when it shipped sealed, or in a condition that doesn't match what you described, we'll email you before doing anything. You then choose: we ship it back to you at no charge, or we issue a partial refund reflecting the item's actual resale condition.

We won't quietly keep an item or refuse without explaining why. If we can't agree, we'll return it to you.

Order cancellations

If your order hasn't shipped yet, email us and we'll cancel it for a full refund, usually the same business day. Once it's shipped, treat it as a return using the steps above.

Packages that never arrive

A lost or undelivered package isn't a return — don't wait out the 30-day window. Contact us as soon as tracking stalls and we'll open a carrier investigation, then replace the order or refund it in full.

If tracking shows the parcel was delivered but you don't have it, tell us within 7 days of the delivery scan so we can file the claim while the carrier still accepts it.

If a package comes back to us because the address was wrong or nobody was available, we'll email you. We can reship it once you confirm a corrected address, or refund the order minus the cost of the returned delivery.

Gifts

If you received an item as a gift, we can still take it back within the same 30-day window from delivery. We'll need the order number or the buyer's name and email to look it up. The refund goes to the original payment method, meaning the person who paid — so if you'd rather not involve them, ask us about store credit instead.

Preorders

You can cancel a preorder for a full refund any time before it ships. Once it ships, the standard 30-day window applies from the delivery date, not from when you placed the order.

If a publisher delays or cancels a release, we'll email you with the new date and you can cancel for a full refund at that point.

Your legal rights

This policy sits on top of the rights you have under Illinois and U.S. consumer protection law — it doesn't replace or limit them. If something we've written here conflicts with a right you're entitled to by law, the law wins.

Reaching us

Any question about a return, however small:

See also our Shipping Policy and Terms & Conditions.